Frequently Asked Questions

Everything you need to know about your shopping experience at 18+.

How is my order packaged for delivery?

We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or mailers with no mention of the store name or contents on the exterior label.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure digital options like PayPal and Apple Pay. Your billing statement will show a discreet merchant name.

What is your return policy?

Due to the intimate nature of our products, we cannot accept returns on opened or used items for hygiene and safety reasons. If an item arrives defective, please contact us within 14 days for a replacement.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout if you need your order sooner.

Are your products body-safe?

Yes, we curate our collection to include high-quality materials such as medical-grade silicone, glass, and stainless steel. All product descriptions include a full list of materials for your peace of mind.

Can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.